Services

Community Management, Moderation and Training

Community Management – Full service community managers who run your online communities post launch.

Community Moderation and Best Practices – Hourly packages of moderation, where we log into the system, eliminate negative content and respond to TOS or policy complaints.

Community Manager Training – An inclusive community management course, providing mastery and specific techniques of community management, including assessing community and ongoing planning and execution for community success.

Community Manager Mentoring – Available only in conjunction with Community Manager Training, provides ongoing mentoring and follow-up services for community managers (up to 90 minutes / month).

 

Community Management Packages

 

Please contact us about our Starter (15-20 hours per week), Advanced (25-30 hours per week), and Professional (35-40 hours per week) Community Management Packages.

We also include the option of Offsite Monitoring and Reporting (basic or advanced) with our Community Management Packages.  

Social Media Services Group (SMSG) Partner Services

•  Social Media Consulting Services

Social Media Kick-Off Plan – A solution just for smaller organizations that wish to maximize the effectiveness of existing Social Media channels at a reasonable cost – and with minimal resource allocation.

Social Media Strategy Appraisal & Alignment (SMSAA) – The SMSAA solution helps organizations learn how to allocate resources for Social Media and Social Networking projects to assure that the organization’s current social media initiative accurately and realistically align with the company’s strategy and business objectives.

Social Media Audit & Recommendations(SMA&R) – The SMA&R is a solution for you if you have launched a Social Media project, but would like to garner a deeper understanding of how your Social Media presence is performing and want to see some hard ROI.

Hourly Consulting Services – The Social Media Services Network are available to your organization in whatever capacity you require.

Community Interaction Review – The Community Interaction Reviews analyzes the community from the user’s perspective. By using the community as a user would, we review over twenty behaviors of your (and optionally your competitors’) communities.

Community Revival Strategy – The Community Revival Strategy is designed specifically for clients with communities in trouble.

• SEO Maximization

Community SEO Audit – An initial SEO audit of your existing website or community to ensure that your website has the SEO basics implemented correctly – and work with you to create a list of keywords that will produce your highest ROI.

Link Building Campaign – Customized link building package where we do all the link building work on your behalf, on a month to month basis.

• Analytics & Reporting

Techrigy SM2 Analytics & Reporting Basic Plug-in – Provides expansive and real-time monitoring, sentiment analysis, discussion clustering, and the ability to create customized reporting.

Offsite Monitoring and Reporting:

SM2 provides visibility into social media by utilizing Techrigy SM2, which is a software solution designed specifically to monitor and measure social media.   SM2 also provides expansive and real‐time monitoring, sentiment analysis, discussion clustering, and the ability to create customized reporting and produce weekly reports on your brand's placement in social media conversations. 

• Complete coverage of social media.
• Automated in-depth measurement and analytics.
• Immediate delivery of results

Social Media Packages

Social Media “Launch” Package (A)
• Social Media Kick-Off Plan
• Social Media Audit & Recommendations
• Community Manager Training

Social Media “Professional” Package (B)
• Social Media Strategy Appraisal & Alignment (includes Social Media Kick-Off Plan)
• Two (semi-annual) Social Media Audit & Recommendations
• Community Manager Training
• Community Manager Monthly Structured Mentoring

Social Media “Master” Package (C)
• Social Media Strategy Appraisal & Alignment (includes Social Media Kick-Off Plan)
• Two (semi-annual) Social Media Audit & Recommendations
• Community Manager Training
• Community Manager Monthly Structured Mentoring
• SEO Maximization – includes Community SEO Audit and SEO Link Building Campaign
• Techrigy SM2 Base Analytics & Reporting Plug-in (up to 25,000 members)